Shipping Policy

SHIPPING POLICY

We are committed to delivering your order safely and efficiently.

PROCESSING TIME
All orders are processed within 1 business day (Monday–Friday).
Orders are not processed on weekends or public holidays.

SHIPPING TIME
We ship worldwide. Estimated delivery times are:

  • United States: 7–12 business days

  • Canada: 8–15 business days

  • United Kingdom & Europe: 8–15 business days

  • Australia & New Zealand: 7–14 business days

  • Other Countries: 10–25 business days

Delivery times may vary due to location, carrier delays, weather conditions, or customs clearance.

SHIPPING COST
We offer free standard shipping on all U.S. orders.

ORDER TRACKING
Once your order is shipped, you will receive a confirmation email with a tracking number.
Tracking updates may take 2–5 business days to appear.

INCORRECT ADDRESS
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

LOST OR DELAYED PACKAGES
If your package is significantly delayed or lost, please contact us within 7 days of the expected delivery date.

CONTACT INFORMATION
If you have any questions regarding shipping, please contact us at:
📧 support@alvierastore.com

RETURN & REFUND POLICY

Your satisfaction is important to us.

RETURNS
Return requests must be made within 14 days of delivery.

To be eligible for a return:

  • Item must be unused and unopened

  • Item must be in original packaging

  • Proof of purchase is required

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

REFUNDS
Once we receive and inspect the returned item, approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping fees are non-refundable.

DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and provide clear photos.
We will offer a replacement or refund.

PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information.

We may collect:

  • Name

  • Email address

  • Shipping address

  • Payment information

This information is used solely to process orders, provide customer support, and improve our services.
We do not sell or share personal data with third parties.

Secure third-party payment processors are used to ensure safe transactions.

TERMS OF SERVICE

By using our website, you agree that:

  • You provide accurate information

  • You are at least 18 years old or have parental consent

  • You will not misuse our website or services

We reserve the right to refuse service, update prices, or modify policies at any time without prior notice.
We are not responsible for indirect or incidental damages resulting from product use.